Last updated: 1.09.26
Primebox Cargo Packaging LLC (“PrimeBox”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we may collect, use, and protect information provided through the PrimeBox website and in connection with our services, including self-storage, moving and packing, business storage, fulfilment, and related services in the United Arab Emirates.
1. Information We May Collect
When you contact us or use our website, we may receive information that you voluntarily provide, such as:
- Your name;
- Phone number;
- Email address;
- Company name, where applicable;
- Details included in your enquiry or service request;
- Other information you choose to provide when contacting PrimeBox.
We may also collect certain technical information when you visit our website, such as information about your device, browser, website usage, and interactions with our website.
The specific information collected may depend on how you use our website and services.
2. How We Use Your Information
We may use the information we receive to:
- Respond to your enquiries and requests;
- Provide information about our services;
- Prepare quotations and service proposals;
- Arrange and provide our storage, moving, packing, and fulfilment services;
- Communicate with you regarding your enquiries or services;
- Improve our website, services, and customer experience;
- Maintain the security and proper operation of our website;
- Comply with applicable legal and regulatory requirements.
We will use personal information only for legitimate business purposes and in accordance with applicable laws.
3. Communication
If you contact PrimeBox through our website, email, telephone, WhatsApp, or another communication channel, we may use the information you provide to respond to your enquiry and communicate with you regarding our services.
If you provide your contact details for a specific enquiry or service request, we may contact you using the details you have provided.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure that the website functions properly, understand how visitors use the website, and improve our services and website experience.
Cookies may collect information such as browser type, device information, pages visited, and general website usage information.
Further information about the specific cookies and third-party technologies used on the website may be added to this Privacy Policy as applicable.
5. Third-Party Services
PrimeBox may use third-party service providers to support the operation, security, analytics, communication, and functionality of our website and services.
These providers may process information on our behalf where necessary to provide their services.
We aim to work with service providers that handle personal information appropriately and in accordance with applicable requirements.
A list of specific third-party services used by the website may be added to this Privacy Policy where applicable.
6. Sharing of Personal Information
We do not sell your personal information.
We may share information with trusted service providers, contractors, business partners, or other parties where this is necessary to operate our business, provide requested services, communicate with you, maintain our website, or comply with legal obligations.
Where appropriate, we take reasonable steps to ensure that information shared with third parties is handled securely and only for relevant purposes.
7. Data Security
PrimeBox takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting applicable legal or regulatory requirements.
Specific retention periods may depend on the type of information and the purpose for which it is processed.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, or to raise questions about how your information is processed.
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
11. Contact Us
If you have any questions about this Privacy Policy or how PrimeBox handles personal information, please contact us:
Primebox Cargo Packaging LLC
Dubai, United Arab Emirates
Email: info@primebox.ae
Website: primebox.ae
For privacy-related questions or requests, please contact us using the email address above.