Last updated: 1.09.26
Welcome to PrimeBox.
These Terms and Conditions (“Terms”) govern your use of the PrimeBox website and the services provided by Primebox Cargo Packaging LLC (“PrimeBox”, “we”, “us”, or “our”).
By accessing our website or using our services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About PrimeBox
PrimeBox provides storage, moving, packing, fulfilment, and related services in the United Arab Emirates.
Our services may include:
- Self-storage solutions;
- Personal and business storage;
- Moving and packing services;
- Business storage and fulfilment;
- Packaging and related services;
- Other services described on our website or agreed with the customer.
The availability and specific conditions of individual services may vary.
2. Use of Our Website
You may use the PrimeBox website for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our website, systems, or accounts;
- Interfere with the operation or security of the website;
- Introduce malicious software, viruses, or other harmful material;
- Copy, reproduce, or misuse website content without our permission;
- Provide false, misleading, or inaccurate information when submitting an enquiry or requesting our services.
PrimeBox reserves the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Enquiries and Service Requests
Submitting an enquiry through our website does not automatically create a contract between you and PrimeBox.
Information submitted through a contact or enquiry form may be reviewed by our team, who may contact you to discuss your requirements, service availability, pricing, and other relevant details.
A service will be considered confirmed only after the applicable arrangements have been agreed between PrimeBox and the customer.
4. Pricing and Quotations
Prices for our services may depend on factors such as the type of service required, storage requirements, volume or quantity of goods, duration, location, moving requirements, and other circumstances.
Any quotation provided by PrimeBox may be subject to the information supplied by the customer and the specific terms stated in the quotation.
Unless otherwise agreed, a quotation does not constitute a guarantee that the same price or service availability will remain available indefinitely.
5. Customer Responsibilities
Customers are responsible for providing accurate and complete information required to arrange and provide our services.
Customers must:
- Provide accurate contact and service information;
- Follow applicable storage and facility rules;
- Ensure that goods provided for storage, transportation, or fulfilment are properly described where required;
- Ensure that they have the legal right to store, transport, or otherwise provide the relevant goods;
- Comply with applicable laws and regulations;
- Follow reasonable instructions provided by PrimeBox regarding the use of our facilities and services.
The customer remains responsible for the legality and ownership of goods placed into storage or handled as part of our services.
6. Prohibited and Restricted Items
Customers must not store, transport, or request PrimeBox to handle goods that are illegal, dangerous, hazardous, or otherwise prohibited by applicable law or by PrimeBox’s service and facility rules.
This may include, without limitation:
- Illegal goods or substances;
- Explosives and highly flammable materials;
- Toxic or hazardous substances;
- Weapons or other prohibited items;
- Perishable goods where storage is not specifically agreed;
- Items that may cause damage to people, property, or other stored goods;
- Any other goods prohibited by applicable law or PrimeBox’s rules.
PrimeBox may refuse to accept or handle any item where we reasonably believe that doing so could create a safety, legal, or operational risk.
7. Storage Services
Where you use PrimeBox storage services, your use of the assigned storage space is subject to the specific storage arrangements agreed with PrimeBox.
Customers are responsible for complying with applicable access, security, safety, and facility requirements.
PrimeBox may take reasonable measures to protect its facilities, customers, employees, and stored property.
Specific storage conditions, access arrangements, fees, notice periods, liability limitations, and other requirements may be set out in the applicable customer agreement or quotation.
8. Moving and Packing Services
Where PrimeBox provides moving or packing services, the scope of work will depend on the services agreed with the customer.
Customers should provide accurate information about the items, locations, access conditions, and other circumstances that may affect the provision of moving or packing services.
Additional charges or changes to the agreed service may apply where circumstances differ materially from the information originally provided.
Specific terms relating to moving, packing, transportation, responsibility for goods, cancellation, and liability may be included in the applicable service agreement or quotation.
9. Business Storage and Fulfilment
For business storage, fulfilment, packaging, and related services, additional terms may apply depending on the nature and scope of the services provided.
These may include requirements relating to inventory, receiving and dispatching goods, packaging, delivery instructions, stock information, access, and customer responsibilities.
Where applicable, these terms will be agreed separately with the business customer.
10. Payments
Customers are responsible for paying applicable charges for the services they receive in accordance with the payment terms agreed with PrimeBox.
Payment terms, deposits, recurring charges, additional fees, refunds, cancellation charges, and other commercial conditions may vary depending on the service and may be specified in the relevant quotation, invoice, or customer agreement.
11. Cancellations and Changes
Cancellation and amendment conditions may vary depending on the service provided and the terms agreed with the customer.
Customers should contact PrimeBox as soon as possible if they need to change or cancel a service.
Any applicable cancellation fees, notice periods, or other charges will be communicated in the relevant service agreement or quotation.
12. Loss or Damage
PrimeBox takes reasonable measures to provide its services responsibly and maintain appropriate operational and security procedures.
However, the responsibility of PrimeBox for loss, damage, delay, or other issues may depend on the nature of the service, the circumstances involved, the applicable customer agreement, and applicable law.
Customers should review the specific terms of their service agreement for information regarding responsibility, liability, insurance, and claims.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
13. Website Content
The information provided on the PrimeBox website is intended for general informational purposes.
We make reasonable efforts to keep website information accurate and up to date. However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.
Service availability, pricing, specifications, and other information may change without notice.
14. Intellectual Property
Unless otherwise stated, the content of the PrimeBox website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to PrimeBox and is protected by applicable intellectual property laws.
You may access and use website content for personal or legitimate business purposes related to considering or using PrimeBox services.
You must not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.
15. Third-Party Websites and Services
The PrimeBox website may contain links to third-party websites, applications, or services.
These third-party services are not controlled by PrimeBox, and we are not responsible for their content, availability, security, or privacy practices.
Your use of third-party websites or services is subject to their own terms and conditions and privacy policies.
16. Website Availability and Security
We aim to keep the PrimeBox website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
We may temporarily suspend or restrict access to the website for maintenance, security, technical, or operational reasons.
17. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website or contacting PrimeBox, you acknowledge that your personal information may be handled in accordance with our Privacy Policy and applicable laws.
18. Changes to These Terms
PrimeBox may update these Terms from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of the website or services after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms are governed by the laws applicable in the United Arab Emirates.
Any disputes arising in connection with these Terms or our services shall be handled in accordance with applicable UAE laws and the jurisdiction of the relevant courts, unless otherwise agreed or required by law.
20. Contact Us
If you have questions about these Terms and Conditions or our services, please contact us:
Primebox Cargo Packaging LLC
Dubai, United Arab Emirates
Email: info@primebox.ae
Website: primebox.ae